We are looking for a Shopify Front Developer with full knowledge of Shopify’s environment, including templating, themes, scripts, and apps ( plugins). You will be responsible for modifying the current theme of our sites, which includes html, css, javascript, .liquid theme edition; integration of different plugins (currently ReAmaze, Google Merchant Center, One Click Upsell, Klaviyo, etc ). The successful candidate must build good customer focus, with passion and creativity, be collaborative, and have a problem-solving mindset to actively seek ways to address issues and improve functionality.
Key Duties and Responsibilities:
- Altering the design and functionality of the product page
- Modifying bundles to offer subscriptions
- Altering custom product information in the bottom section of the product page
- Modifying the checkout
- The correct responsive design of several sections to be better adapted to mobile devices
- Altering the contents, images, and design of the pages
- Including new products with different versions
- Working with multi-currency and handle multi-country / language pages
- Other duties as assigned.
Desired Skills and Experience:
- A minimum of 3+ years’ experience with Shopify environments
- Be able to install and configure Shopify shops, with all needed plugins
- Be able to modify templates ( .liquid ) and connect own developments for both Advanced and Plus versions.
- Knowledge and experience in customized checkouts, product pages, and all Shopify’s environments, like main rating plugins, subscriptions plugins, express checkouts, etc.
- Specifically most of these plugins:
- Klaviyo
- One Click Upsell
- Yotpo Subscriptions
- ShipBob
- TaxJar Sales Tax Automation
- Reamaze Live Chat & Helpdesk
- Yotpo Product & Photo Reviews
- Supermetrics
- Flow
- Metafields Guru
- Stamped Product Reviews & UGC
- Stamped Loyalty & Referrals
- Google Shopping
- HTML/CSS knowledge to adapt designs in a responsive way
- Javascript knowledge to implement features not included in Shopify
- Deep knowledge about Shopify Ajax API
- Amenable to work from 4:00 pm to 1:00 am Philippine time
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php50,000)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leave
- Healthcare (HMO)
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
As a Customer Support Representative/Help Desk Associate, you will be responsible for providing excellent customer service by addressing inquiries and resolving issues over the phone. Proficiency in using Office 365 is essential to assist customers with software-related queries. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-centric approach.
Key Duties and Responsibilities:
- Customer Interaction:
- Respond to customer inquiries and issues via incoming calls.
- Provide clear and concise information regarding products, services, and technical support.
- Demonstrate empathy and professionalism in every customer interaction.
- Technical Assistance:
- Utilize expertise in Office 365 to assist customers with software-related problems.
- Guide customers through troubleshooting steps and provide solutions to technical issues.
- Document and escalate complex technical issues to the appropriate teams.
- Problem Resolution:
- Effectively identify, troubleshoot, and resolve customer concerns.
- Follow established procedures for issue resolution and escalate issues when necessary.
- Ensure customer satisfaction by addressing concerns in a timely and efficient manner.
- Documentation:
- Accurately document customer interactions and issue resolutions in the company's CRM system.
- Create and maintain knowledge base articles to assist customers with common queries.
- Product Knowledge:
- Stay updated on the features and updates of Office 365 and related products.
- Provide product information and training to customers as needed.
- Collaboration:
- Collaborate with other departments, including IT and product development, to resolve complex issues.
- Share customer feedback and insights with relevant teams to improve products and services.
Desired Skills and Experience:
- Previous experience in customer support or a related role.
- Strong verbal communication skills and active listening abilities.
- Proficient in using Office 365 applications.
- Familiarity with common customer support software and CRM systems.
- Ability to troubleshoot and resolve technical issues.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a team environment.
- Flexibility to adapt to changing priorities and handle a high volume of calls.
- Prior experience in customer support or a technical support role.
Why Remotify?
Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.
We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.
Here are the perks of working with us:
- Competitive salary (Php25,000-30,000)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leaves
- HMO Benefit
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an experienced looking for Lead Generation Specialist who is focused on uncovering new potential clients/customers. This role will be focused on identifying potential customers in specified industry verticals and tasked to undercover these professionals, along with their appropriate contact information, to pass over to our Account Executive or Business Development Teams to work on engaging with these contacts to generate news business for the company.
Key Duties and Responsibilities:
- Identify appropriate companies within agreed industry verticals that align with the company’s ideal client profile.
- Research and identify key stakeholders within organizations that might act as the corporate travel, mobility, buyer/decision maker for that organization.
- Maintain a record of contact information and client information within Salesforce.
- Develop and maintain reporting to be shared with Account Executives/BRD’s in an agreed timeframe with new leads to be worked on.
- Be managed to a metric aligned to several new customer contact leads generated.
- Use tools to manage data and identify trends in sectors most likely to generate revenue within the company’s business model.
- Develop and maintain best practices for lead generation.
- Other duties as assigned
Desired Skills and Experience:
- Experience of 1-3 years in a similar lead generation capacity
- Strong verbal and written communication skills.
- Excellent verbal and written English.
- Adaptable in a dynamic work environment
- Amenable to work from the US East Coast time zone.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid annual leaves
- Healthcare (HMO) upon hiring
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an experienced Global Housing Coordinator for Canada and Latin America accounts to assist in all stages of the reservation administration process, to include the completion of guest paperwork, move-in and move-out arrangements and to provide customer support to guests and corporate clients as required. The successful candidate must build and maintain positive partnerships with company’s guests, clients and third-party providers and will have a professional image along with strong communication and customer service skills.
Key Duties and Responsibilities:
- Build and maintain positive client relationships by offering exceptional customer service to all parties involved in the corporate housing assistance process.
- Impeccable database entry.
- Manage reservation paperwork.
- Prepare welcome letters and move-in instructions for guests.
- Ensure all apartments meet company standards.
- Report, manage, and resolve maintenance issues or items needed in units.
- Ensure operational inspections are completed and present in files.
- Deliver pre and post-arrival, mid-stay, pre-departure, and post-departure communications.
- Complete file audits to make sure all required paperwork is in the files.
- Build and maintain databases in a professional, timely, and accurate manner.
- Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
- Comply with all operating procedures and/or process flows developed for the global team.
- Respond appropriately to provide customer service and timely solutions to problems that may arise.
- Provide customer support to guests and corporate clients as required.
- Support day-to-day operational requirements.
- Other duties as assigned.
Desired Skills and Experience:
- A minimum of 1-3 years of hospitality or hotel customer service experience.
- Proven ability to multitask and be flexible with various duties.
- Strong administrative skills and attention to detail.
- Ability to communicate clearly and concisely both vocally and in writing.
- Outstanding customer service skills.
- Excellent organizational skills.
- Have a “whatever it takes” attitude toward customer satisfaction.
- Telephone, facsimile, photocopier, computer, internet, and e-mail skills is a must.
- Working knowledge of a CRM system, Windows, Word and Excel required.
- Ability to operate general office equipment.
- High School diploma or equivalent
- Amenable to work from Monday to Friday, from 8:30 am - 5:30 pm US East Coast time zone.
- Operates remotely with the flexibility to attend bi-weekly or monthly team meet-ups in central Manila.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid annual leaves
- Healthcare (HMO) upon hiring
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are seeking a knowledgeable and efficient Customer Service Representative to join our team. This role is crucial in liaising with clients and team members, requiring a deep understanding of real estate processes, water testing, and our range of services.
Key Duties and Responsibilities:
- Real Estate Transaction Support:
- Understand and explain real estate terms like due diligence periods and functioning as intended.
- Navigate the roles and relationships between real estate agents (buyers and sellers), buyers, sellers, and home inspectors.
- Technical Knowledge:
- Gain proficiency in water testing terminology and key practices in plumbing, septic, and well services.
- Provide accurate information and guidance to clients regarding our services.
- Communication:
- Communicate effectively in well-spoken English.
- Proficiently use email and text for professional communication.
- Geographical Understanding:
- Utilize Google Maps and other tools to understand and explain the geography of our service area.
- Assist in scheduling and routing service appointments efficiently.
- Data Management:
- Competently use a computer for various tasks, including data entry.
- Familiarity with Zoho CRM or the ability to quickly learn its functionalities.
- Independence and Trust:
- Work independently, managing time and tasks effectively.
- Uphold the company’s values of trust and integrity in all interactions.
Desired Skills and Experience:
- Experience in customer service, preferably in real estate or related fields.
- Strong understanding of, or ability to quickly learn, real estate terminology and processes.
- Excellent verbal and written communication skills in English.
- Proficient in using computers, Google Maps, and CRM software (Zoho).
- Ability to work independently with minimal supervision.
- High school diploma or equivalent; further education or certification in customer service or real estate is a plus.
Additional Skills/Qualities to Consider:
- Problem-solving skills: Ability to handle and resolve customer inquiries effectively.
- Attention to detail: Ensure all client information is accurately captured and processed.
- Adaptability: Comfortable working in a fast-paced, evolving environment.
- Cultural awareness: Understanding of cultural nuances in a remote, international work setting.
Why Remotify?
Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.
We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.
Here are the perks of working with us:
- Competitive salary
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist with ad-hoc requests from customers and work to provide resolution in an efficient, timely manner.
Key Duties and Responsibilities:
- Maintain operational status of production data feeds and systems
- Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues.
- Formulate well-documented descriptions of issues requiring code modifications and help to coordinate resolutions of issues
- Improve resolution times and technical understanding by proactively researching and contributing to the knowledge base.
- Actively identify areas of improvement and follow through to completion of enhancement.
- Manage data feed alerting, automate processes, and continually build customer technical contact lists.
- Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
- Daily and weekly on-call responsibilities.
Desired Skills and Experience:
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
- Ability to evaluate and solve complex problems and issues.
- Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
- Take pride in delivering quality data that meets the client and end-user’s needs
- Demonstrated ability to work well on a diverse team
- Knowledge of network connectivity and security principles (SFTP, VPN, TCP/IP, whitelisting, certificates, etc.) preferred
Education and/or Experience:
- Understanding of Healthcare Integrations via experience or education, plus
- Healthcare IT experience a plus
- Quality assurance experience with public health feeds preferred
- Experience with JavaScript, XML
- Experience with Microsoft Office, especially Excel
Why Remotify?
Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.
We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.
Here are the perks of working with us:
- Competitive salary
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leave
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are in search of a Senior Accountant to join our Finance & Operations team on a full-time basis. In this role, you will collaborate with clients to evaluate their financial situations and provide support to enhance repayment opportunities. Reporting directly to the Financial Controller and COO, you will closely collaborate with the Underwriting, Servicing, and Finance departments.
Key Duties and Responsibilities:
- Ensures that all accounting and auditing activities and operations are carried out in compliance with local, state and federal regulations and laws governing both banking and business.
- Manage the monthly financial close process, including preparing the journal entries, general ledgers, account analyses, reconciliations, revenue and expense accruals and variance analyses.
- Monitor and control Accounts Payable inbox. Set up new vendors and ensure that all required documents are in place before payment. Route invoices for management approval.
- Prepare and maintain Prepaid Asset systems, including addition, reconciliation and reporting.
- Create, enter and review journal entries for various purposes within the department.
- Reconcile and verify numerous general ledger and internal checking accounts. Timing of these accounts will be on a daily, weekly, monthly and quarterly basis.
- Provide information to outside parties, including but not limited to third-party vendors, auditors and regulators in a supporting role.
- Assist in the month-end and year-end closing process of the financial statements.
- Process and maintain record of employee expense reimbursements. Process corporate credit cards and ensure supporting receipts are submitted.
- Prepare a year-end spreadsheet for 1099 processing.
- Prepare monthly GL account certifications.
- Numerous special projects and research as required by the Accounting Manager and/or SVP/CFO.
- Prepare bi-monthly payroll.
- Other duties as assigned.
Desired Skills and Experience:
- Bachelor's degree or three years’ related experience and/or training; or equivalent combination of education and experience.
- 5+ years of accounting experience.
- Working knowledge of local US tax laws and GAAP.
- Strong financial analysis skills.
- Strong English communication skills, both written and verbal.
- Strong organizational and stress management skills.
- Proficiency in Microsoft Office, particularly with Excel.
- Ability to train and manage staff.
- Ability to work with little to no supervision.
Why Remotify?
Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit that cares for underprivileged children in the Philippines, from cradle to career.
We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.
Here are the perks of working with us:
- Competitive salary: Php70,000
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid Incentive leaves
- HMO Benefit
If you are an experienced and dedicated Senior Accountant, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
Note: Remotify is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
You may also review our other job openings
We are seeking trustworthy candidates who work efficiently without sacrificing accuracy. Accountants can expect to work with large amounts of numerical data, handle multiple tasks with deadlines, and provide transparent and complete reports to management. You should have a firm grasp of accounting and financial practices and regulations and possess strong computer and verbal and written communication skills. You will have a portfolio of US and Canadian clients, and each month you’ll need to complete their bookkeeping and payroll, along with any other ad hoc tasks. You will communicate directly with the clients, so excellent written English is needed. You will also be responsible for your clients’ annual financial reports and tax returns, most of which will be done during tax season (January to April). The rest of the year will be much quieter, which will provide a great opportunity for training and personal development.
Key Duties and Responsibilities:
- Performs general cost accounting and other related duties in the accounting department.
- Prepares periodic (monthly) balance sheets, income statements, and profit and loss statements.
- Maintains the general ledger.
- Codes invoices, sets up new accounts, reconciles accounts, and closes the monthly books.
- Reconciles bank accounts at least monthly, verifies deposits, and addresses inquiries from banks.
- Reconciles customer accounts and manages accounts receivable collections.
- Verifies payment of invoices associated with accounts payable and ensures payments are charged to the appropriate accounts.
- Provides outside auditors with assistance; gathers necessary account information and documents to perform annual audit.
- Files required tax forms with federal, state, and local government agencies.
- As appropriate, coordinates with software vendor to maintain accounting software system; recommends updates to enhance the accounting software.
- Performs other related duties as assigned.
Desired Skills and Experience:
- Excellent written English. Our company tone is very important, and you need to be able to explain complex accounting topics to non-accountants in simple, easy to understand language
- Solid accounting skills. Whether that’s a degree, or hands on experience preparing financial reports, you need to understand general accounting principles well
- Comfortable doing bookkeeping. This role will be at about 50% – 70% bookkeeping. With Financial reporting and tax making up the remainder of the workload
- Comfortable managing a portfolio of clients
Ideal Candidate must:
- Gets stuff done - You don’t wait around to be told what to do. You’re ambitious and you take action.
- Growth-minded - You love to learn, and you’re driven by an insatiable desire for knowledge.
- Communicative - You know that communication is critical in a remote work environment. And you’re not afraid to tell us when there’s a problem.
- Detail-oriented - Details are important, and you’ve built a habit of double checking your work before sending reports to a client.
Why Remotify?
Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.
We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.
Here are the perks of working with us:
- Competitive salary (Php 65,000 - Php 78,000)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leave
- Annual salary appraisal
- Annual leave
Application Process:
If you're a motivated and experienced Accountant with a passion to grow and has exceptional accounting skills, we encourage you to apply. Shortlisted candidates will be contacted for the next steps of the recruitment process. You may also review our other job openings
Note: Remotify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
You may also review our other job openings
We are currently looking for a proficient Accounts Receivable Specialist to undertake diverse accounting and accounts receivable responsibilities. The ideal candidate should possess a polished professional demeanor, exceptional attention to detail, and excellent communication and customer service skills.
Key Duties and Responsibilities:
- Research and respond to client and corporate inquiries
- Process credit card payments and credits
- Make adjustments to accounts as needed
- Audit invoices to ensure accuracy
- Research and solve payment discrepancies
- Collections and Invoice billing
- Create Client Statements
- Acts as liaison between corporate and field
- Performs other duties as assigned
Desired Skills and Experience:
- A minimum of 3 years or more of relevant experience and/or training is required.
- Proficiency in Excel is preferred.
- AP Certification or Associate's Degree is preferred.
- Able to gather and analyze information skillfully.
- Can manage difficult client/customer situations, excellent customer service skills.
- Should demonstrate accuracy and thoroughness in work, and should have excellent attention to detail.
- Meets productivity standards and completes work in a timely manner.
- Can adapt to changes in the work environment, manage competing demands, and is able to deal with frequent changes, delays, or unexpected events.
- Must be consistently at work and on time, follow instructions, and respond to management direction.
- Prior hospitality sector experience is a big advantage.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary
- HMO Coverage
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid annual leaves
- Vacation and sick leaves
Application Process:
If you're a motivated and experienced Accounts Receivable Specialist with a passion for customer service and support, we encourage you to apply. Shortlisted candidates will be contacted for the next steps of the recruitment process.
Note: Remotify is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.You may also review our other job openings
We are in search of an outstanding Customer Support Representative. This role is to serve as the primary point of contact between our company and its customers, helping to maintain positive relationships and resolve issues efficiently. The Customer Support Representative plays a crucial role in ensuring customer satisfaction by providing assistance, resolving inquiries, and offering exceptional support to our clients.
Key Duties and Responsibilities:
- Customer Assistance: Respond to customer inquiries via email, chat, or other communication channels in a timely and professional manner. 90% of the assistance is via Email
- Issue Resolution: Identify and resolve customer issues, concerns, or complaints effectively, striving for first-contact resolution whenever possible.
- Product Knowledge: Maintain in-depth knowledge of company products and services to provide accurate information and guidance to customers.
- Logistic Support: Provide logistic assistance to customers experiencing product-related problems or difficulties. Most of the issues come from where is the product and why there are delays in the delivery for example
- Documentation: Accurately document customer interactions, including issues, resolutions, and other relevant information in the customer support database. For example, respond a chargeback and send proofs to the payment gateways
- Feedback Handling: Gather and relay customer feedback and suggestions to relevant departments for product improvement.
- Up-Selling and Cross-Selling: Identify opportunities to promote additional products or services that may benefit the customer and increase the Average Order Value of the product. For example offer subscriptions to happy customers
- Compliance: Adhere to company policies, procedures, and guidelines while ensuring compliance with industry regulations.
- Customer Satisfaction: Strive to meet or exceed customer satisfaction goals through exceptional service.
- Team Collaboration: Collaborate with other team members, such as marketing, and technical support, to provide a seamless customer experience.
Desired Skills and Experience:
- Completion of high school, bachelor’s degree holder, or equivalent qualification.
- Proficiency in English is required, and proficiency in Spanish or another language is a big advantage.
- Prior experience in customer service or support experience in a BPO setting is a plus.
- Prior experience in handling healthcare accounts and digital products.
- Has strong problem-solving abilities and attention to detail.
- Has empathy and the ability to remain patient and calm when dealing with challenging situations.
- Proficiency in using customer support software and systems.
- Basic technical knowledge for troubleshooting technical issues.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proactive and trustworthy
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php25,000)
- HMO Coverage
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid annual leaves
- Vacation and sick leaves
Application Process:
If you're a motivated and experienced Customer Support Representative with a passion for customer service and support, we encourage you to apply. Shortlisted candidates will be contacted for the next steps of the recruitment process.
Note: Remotify is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
You may also review our other job openings