As Remotify’s Community, People, and Culture Specialist, you will be working within the Human Resource Department and will be accountable for supporting the success of the employees from onboarding, community building to offboarding support. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to Remotify employees. This position will directly report to the Lead Payroll, People, and Culture Specialist.
Key Duties and Responsibilities:
- Oversee administrative responsibility over completion of end-to-end onboarding and offboarding process for employees.
- Prepare offer letters, contracts and facilitate offer calls for employees
- Maintain employee records on 201 files
- Collection of KPIs and monitoring of regularization
- Other administrative support including but not limited to ID creation, HMO and other benefit enrollment, exit package preparation, etc.
- Support employee queries and concerns via email and phone calls
- Payroll and time-keeping support
- Research best workplace practices and employee engagement trends
- Facilitate and design monthly community virtual fun Friday events
- Content creation for weekly I.N.S.P.I.R.E. engagement posts and newsletter
- Maintain employee distribution list on Hubspot and Viber groups
- Monthly holiday calendar announcement creation
- Engage in HR Kumustahan calls with employees
- Assist in warning facilitation and progressive discipline actions
- Facilitate administrative hearings up to termination
- Act as Remotify’s culture ambassador
Desired Attributes, Skills and Experiences:
- Discretion, confidentiality, integrity and trustworthiness
- Excellent verbal and written communications skills in English
- Outstanding organizational and time management skills
- 3 - 5 years work experience as an HR generalist in a BPO setting
- Customer Service background is a plus
- Compensation and benefits background is a plus
- Community engagement skills, culture building and content creation skills is a must
- Disciplinary facilitation is a must
- University degree related to Human Resources, Psychology or relevant / equivalent experience
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
Here are the perks of working with us:
- Competitive salary (Php 30,000)
- HMO Coverage upon regularization
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leave
- Annual salary appraisal
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
As an L3 Systems Engineer (O365 Administrator) at Remotify, you will be a pivotal member of our technical team, responsible for ensuring the seamless operation and optimization of our O365 environment. Your expertise will be crucial in managing various aspects of the O365 infrastructure and associated technologies to enhance the organization's productivity and security.
Key Duties and Responsibilities:
- Lead initiatives for researching and deploying new applications; lead IT projects with third-party vendors; assist in managing Support Services and related deliverables; working with end-users and vendors to support applications and environments
- Provides technical leadership for complex system implementations, maintenance, patching and updates services.
- Defines configuration requirements for the deployment of Office/Microsoft 365; attends Vendor presentations. Lead and evaluate proof of concept or pilot trial implementations. Researches vendor solutions and industry forums and reviews.
- Troubleshoots and resolves routine server, storage and software issues, and repairs defective components; serves as a technical escalation level for help desk incidents to diagnose and resolve complex incidents work with vendor support staff to resolve incidents.
- Diagnoses, designs and implements proactive solutions to systematic problems escalated by junior staff. Reviews change requests for planned system updates and patches. troubleshoots and resolve issues with user access to Office 365 services.
- Provides technical support for application development and IT engineering staff; responds to new or complex service request for server and storage change requests by application development and IT engineering staff. Work with application development and IT engineering staff to diagnose and repair complex application system issues and outages.
- Review document and maintain computer infrastructure processes, procedures and system documentation
Desired Skills and Experience:
- A minimum of 5 years of hands-on experience in IT systems engineering, with a focus on O365 administration and related technologies.
- In-depth knowledge and practical experience in O365 migration methodologies, tools, and best practices.
- Proficiency in managing Azure Active Directory, Exchange, SharePoint Online, and Intune solutions.
- Strong ability to create, implement, and enforce security policies across various IT domains.
- Expertise in configuring, managing, and troubleshooting firewalls, including Meraki, SonicWall, and Palo Alto.
- Proven experience in diagnosing and resolving technical issues related to Wi-Fi connectivity and system performance.
- Familiarity with Proofpoint implementation and email security enhancements.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Excellent problem-solving skills, along with the ability to work collaboratively in a dynamic technical environment.
- Ability to interact with colleagues, supervisors and customers over the phone or through Teams.
- Effective communication skills, both verbal and written, to interact with team members and stakeholders.
- Works well in high trust environment
- Proactive and trustworthy
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php 65,000 + 5,000 WFH allowance) and a signing bonus of USD1000 (Approx Php50,000)
- HMO Coverage upon regularization
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leaves
- Annual salary appraisal
- Vacation and sick leaves
Application Process:
If you're a motivated and experienced L3 Systems Engineer with a passion for O365 administration and cutting-edge technologies, we encourage you to apply. Shortlisted candidates will be contacted for the next steps of the recruitment process.
You may also review our other job openings
Note: Remotify is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
You may also review our other job openings
We are seeking a dedicated and compassionate Recruiter to join our team and play a central role in sourcing, assessing, and welcoming excellent candidates.
As a Recruiter in a neurodiverse-focused industry, you will be at the forefront of reshaping the way we approach recruitment to ensure that we have a team of compassionate and skilled candidates who are passionate about making a difference in the lives of students with diverse learning needs.
Key Duties and Responsibilities:
- Exclusively dedicated to identifying exceptional candidates for a specific role that necessitates expertise in Special Education, Guidance and Counselling, Life Coaching, and relevant experience in the field of neurodiversity.
- Collaborate closely with hiring managers and department heads to understand their needs and develop tailored recruitment strategies.
- Develop targeted recruitment strategies to attract candidates specializing in special needs education through job boards, education networks, social media, and education-focused events.
- Implement inclusive hiring practices such as:
- Preparation of job description/s
- Coordinate and conduct interviews via video call
- Candidates’ endorsement to the upper management
- Supportive candidate experience.
- Work closely with the Operations Manager to ensure a smooth onboarding experience for new hires, including orientation, training, and ongoing support.
- Advocate for a candidate-centered approach, ensuring that the hiring process is respectful, accommodating, and conducive to understanding candidates' potential to contribute to inclusive education
- Stay up-to-date with the latest trends, research, and best practices in neurodiversity and inclusion to continuously improve the recruitment processes.
Desired Skills and Experience:
- Bachelor’s or background in Psychology, Human Resource Department or related field.
- Preferred: 3+ years related experience in recruitment, HR, or a related field
- A strong passion for neurodiversity and a genuine desire to create an inclusive and welcoming workplace
- Ability to think creatively and adapt traditional recruitment methods to cater to the candidates
- Fluency in spoken and written English
- High-speed internet and access to web cam/headset
- Access to a webcam and microphone setup
- Excitement about working with a dynamic, paced startup
- Amenable to work from 5:00 am - 2:00 pm US Eastern Time
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php35,000 - 40,000)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- Great team environment and culture
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Night differential pay
- Paid local holidays
- Annual leaves
- HMO Benefit
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an excellent Inbound Sales Team Manager that can manage the sales team professionally, build rapport with the team, understand their needs, and provide coaching and support, ultimately driving trial sign-ups and conversions. The Inbound Sales Team Manager should be an organized, empathetic professional with a strong knack for management and sales.
Key Duties and Responsibilities:
- Train and Coach Sales Team: Professionally manage the sales team, through continual training, and coaching to help them drive trial sign-ups and ultimately conversions.
- Sales Team Support: Build strong relationships with team members, addressing queries, providing helpful information, and maintaining a high standard of responsiveness.
- Coordinate with Senior Growth Marketer: Work closely with Senior Growth Marketing to define metrics, implement strategy, and build a strong sales organization.
- Record Keeping: Oversee sales team KPIs and goals through detailed record keeping and utilize that data to provide support for the sales team to meet and exceed goals
- Reporting: Prepare detailed reports on sales team conversion rates, trial sign-ups, paid sign-ups, and feedback for management's review.
- Company Culture: Adhere to and embody the company's policies, core values, and work culture.
Desired Skills and Experience:
- Bachelor’s Degree in Business, Marketing, or a relevant field
- Minimum of 2 years of experience in a management role; prior sales experience in a similar industry is a plus
- Experience in customer service roles and dealing with sensitive customer situations
- Familiarity with online tools (e.g., Zoom, Google Meet, Slack)
- Proficiency in G Suite Tools (e.g., Google Docs, Sheets, Slides)
- Strong verbal and written communication skills
- Excellent critical thinking and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Willingness to work remotely, following an EST shift from 9:00am to 6:00pm EST
Preferred Qualifications:
- Prior experience working with a neurodiverse population
- Proficiency in using CRM and productivity tools (e.g., Mailchimp, Notion, Calendly, Dialpad)
This role presents a unique opportunity for a driven management professional to make a real impact in a startup environment, helping families navigate the journey of raising adolescents and young adults with disabilities
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php 48,000.00 + allowances)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- Great team environment and culture
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Night differential pay
- Paid local holidays
- Annual leaves
- HMO Benefit
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We're looking for motivated, caring individuals who can provide social support, and have the ability to do so without judgment. The candidate/s must create an inclusive and supportive environment in a social group setting. Facilitate discussions, guide decision-making, define group content, engage participants, and ensure alignment with the group's needs and goals.
Key Duties and Responsibilities:
- Facilitate Group Discussions
- Organizing and leading discussions, making sure that everyone in the group has equal participation.
- Foster and maintain a respectful environment for all participants
- Manage conflicts and/or disagreements that arise.
- Define Social Group Content
- Identify new social group topics and/or themes that are geared towards client interest.
- Create an engaging and inclusive environment for participants
- Drive higher client participation by implementing effective email strategies and impactful promotions.
- Maintain and organize a social group tracking system.
Desired Skills and Experience:
- Proven experience in facilitating group discussions, preferably in social or community settings.
- A Degree or study in the field of Psychology, Special Education, and the like is a plus.
- Knowledge of group dynamics, decision-making, and facilitation techniques.
- Experience with virtual facilitation platforms/tools is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Excitement about working with a dynamic, paced startup
- Amenable to work on a graveyard shift (US timezone)
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- Great team environment and culture
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Night differential pay
- Paid local holidays
- Annual leaves
- HMO Benefit
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an Inbound Sales Representative for Autism and Disability Technology Account. We will train you for this position. The Inbound Sales Representative will be an assertive, empathetic professional with a strong knack for sales and customer service. While upholding the company's ethos, you will handle calls professionally, build rapport with potential customers, understand their needs, and persuasively communicate the value of our offerings, ultimately driving trial sign-ups and conversions.
Key Duties and Responsibilities:
- Handle Inbound Calls: Professionally manage all inbound calls from potential clients, using your sales skills to convert leads into trial users and, eventually, subscribed members.
- Customer Service: Build strong relationships with clients and team members, addressing queries, providing helpful information, and maintaining a high standard of service.
- Coordinate with the Benefits Specialist: Understand clients’ needs and preferences, and communicate these effectively with the Benefits Specialist to optimize our services.
- Record Keeping: Document all client communications and compile summary points after each call for internal use and review.
- Reporting: Prepare detailed reports on customer interactions, queries, concerns, and feedback for management's review.
- Company Culture: Adhere to and embody the company's policies, core values, and work culture.
Desired Skills and Experience:
- Bachelor’s Degree in Management, Marketing, or other relevant field
- Minimum of 1-year experience in customer service, sales, or marketing
- Familiar with online tools (eg. Zoom, Google Meet, Slack)
- Proficient in G Suite Tools (eg. google docs, sheets, slides)
- Strong verbal and written communication skills
- Critical thinking and interpersonal skills
- Ability to multi-task, prioritize, and manage time effectively
- Willing to work remotely following EST shift
Preferred qualifications:
- Prior experience working with neurodiverse population is a plus
- Adept in using CRM and productivity tools (eg. mailchimp, notion, calendly, dialpad)
- Strong phone contact handling and active listening skills
- Willing to extend work hours as needed
This role presents a unique opportunity for a driven sales professional to make a real impact in a startup environment, helping families navigate the journey of raising adolescents and young adults with disabilities.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php. 30,000 to Php 40,000 gross per month)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
- HMO benefit
- Work from home
- Fulfilling career that rewards well
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
We are looking for an experienced ESG Manager. This role will collaborate with the teams to interpret complex ESG (Environmental, Social, and Governance) data, both quantitative and qualitative. They will be responsible for assessing quality, cleansing, and structuring data for downstream visualizations. The candidate will be expected to prepare data outputs for both internal and external use, facilitating evidence-backed decision-making by our corporate clients. Familiarity with security, integrations, and management of intellectual property in relation to a SaaS BI provider is crucial.
Key Duties and Responsibilities:
- Analysing raw ESG data, aligning data with ESG frameworks/metrics.
- Developing and implementing models/algorithms for ESG data mining.
- Collaborating with engineering and product development teams.
- Ensuring data outputs are usable for decision-making.
- Managing and monitoring the security and integration of SaaS BI provider and our systems.
- Ensuring proper handling and protection of intellectual property.
- Communicating complex quantitative analysis clearly and precisely.
Interactions:
- You'll interact with the internal executive/management team, ESG Client Delivery Team, and externally with clients, execution partners, and affiliated businesses.
Desired Skills and Experience:
Minimum Requirements:
- 5 years' experience in Data Science or related role, with focus on ESG data.
- Master's degree in Computer Science, Statistics, Applied Math, or related field.
- Experience with cloud services (AWS, Google Cloud, Azure), programming languages (Python, R, SQL), data collection & management tools.
- Familiarity with AI & Machine Learning, Scenario Testing, ROI evaluations, APIs, data pipelines, databases, data governance, DevOps practices, and ESG standards/frameworks.
- Skills: Effective communication, project & time management, analytical interpretation, critical thinking, problem-solving, stakeholder engagement & management.
Preferred Qualifications:
- PhD in related field.
- Experience with visualization tools (PowerBI, Tableau, D3.js, SaaS BI providers).
- Knowledge of ESG frameworks/metrics, data engineering, data pipelines, and experience in model validation, scenario testing, ROI evaluations.
- Amenable to work 40+ hrs/week, typically Mon-Fri 8:30am-5:30pm (AWST)
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
- Healthcare (HMO) upon hiring
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an experienced ESG Manager. This role is responsible for interrogating client reports, policies, procedures, and data points to extract both quantitative and qualitative information. The successful candidate must be an effective communicator who is good at project management, time management, analytical interpretation, problem-solving, and stakeholder engagement. You should also be able to work under strict deadlines.
Key Duties and Responsibilities:
- This role requires strong skills in communication, project and time management, analytical interpretation, and stakeholder engagement. You'll need to demonstrate strategic thinking, problem-solving abilities, and a keen eye for improving systems and processes.
- Extract, align, and reference quantitative and qualitative client data in line with ESG standards and frameworks using the company's workflow systems.
- Review and interpret client data, identifying any potential gaps or trends, and formulate recommendations accordingly.
- Assist clients with ESG strategy alignment and communication needs.
- Provide timely and informed assistance to clients.
- Monitor client ESG performance, manage timelines, and budgets across multiple projects.
- Adhere to, and ensure compliance with, all relevant business systems, processes, and policies.
- Foster and maintain professional relationships with clients and staff for long-term collaboration.
General Tasks:
- Contribute to improvements of systems and processes
- Log IP in the Document Storage Management System
- Contribute to company's competitive intelligence
- Ensure safety and health at work and adhere to all relevant policies
Interactions:
- You'll be working with the internal team, clients, execution partners, and subsidiary businesses.
Desired Skills and Experience:
- Minimum of 3 years of Sustainability/ESG experience
- Tertiary qualification in an ESG or Sustainability-related subject
- Certification/Training in Key ESG Frameworks/Standards is a big advantage
- Have knowledge in Materiality Assessments, ESG Standards (like SASB), ESG Frameworks (like TCFD, GRI), strategy deployment or reporting, and ESG consulting.
- Effective communicators who are good at project management, time management, analytical interpretation, problem-solving, and stakeholder engagement.
- Should also be able to work under strict deadlines.
- Amenable to work 40+ hrs/week, typically Mon-Fri 8:30am-5:30pm (AWST)
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php65,000.00) + allowance
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
- Healthcare (HMO) upon hiring
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for an experienced Global Housing Coordinator to assist in all stages of the reservation administration process. This includes the completion of guest paperwork, move-in, and move-out arrangements, and providing customer support to guests and corporate clients as required. The successful candidate must build and maintain positive partnerships with National’s guests, clients, and third-party providers and have a professional image and strong communication and customer service skills.
Key Duties and Responsibilities:
- Build and maintain positive client relationships by offering exceptional customer service to all parties involved in the corporate housing assistance process.
- Manage reservation paperwork.
- Prepare welcome letters and move-in instructions for guests.
- Report, manage, and resolve maintenance issues or items needed in units.
- Ensure operational inspections are completed and present in files.
- Deliver pre and post-arrival, mid-stay, pre-departure, and post-departure communications.
- Complete file audits to make sure all required paperwork is in the files.
- Build and maintain databases in a professional, timely, and accurate manner.
- Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
- Comply with all operating procedures and/or process flows developed for the global team.
- Respond appropriately to provide customer service and timely solutions to problems that may arise.
- Provide customer support to guests and corporate clients as required.
- Support day-to-day operational requirements.
- Other duties as assigned.
Desired Skills and Experience:
- 1-3 years of hospitality or hotel customer service experience.
- High School diploma or equivalent.
- Proven ability to multitask and be flexible with various duties.
- Strong administrative skills and attention to detail.
- Ability to communicate clearly and concisely both vocally and in writing.
- Outstanding customer service skills.
- Excellent organizational skills.
- Have a “whatever it takes” attitude toward customer satisfaction.
- Telephone, facsimile, photocopier, computer, internet, and e-mail skills is a must.
- Working knowledge of Windows, Word, and Excel is required.
- Ability to operate general office equipment.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php 32,500.00)
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leave
- Healthcare (HMO) benefits
- Annual salary appraisal
- Customer service bonus plan
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for a Searching Assistant – Insurance Housing. We will train you for this position The primary role for this position is to handle inbound calls and search for temporary housing options (hotels, condos, houses, rv’s, vacation rentals) for policyholders who are displaced from residences due to damage to home in the United States. The candidate should be outstanding in prioritizing and multitasking high volume of customers’ inquiries in a timely and effective manner and have strong communication and presentation skills.
Key Duties and Responsibilities:
- Search for temporary housing options (hotels, condos, houses, rv’s, vacation rentals) for policyholders who are displaced from their residences due to damage to homes.
- Handles inbound calls
- Enters new claims into Oscar and on tracking in Excel
- Coordinate hotel reservations
- Communicate with landlords about available properties, and negotiate pricing to get lower rates.
- Builds and maintains relationships with clients, outside sales representatives, hotels, vendors, and other business contacts.
- Finalizes paperwork
- Completes FRV’s and searches as well as any reporting
- Books hotels when needed
- Input and maintain accurate records within the company database
- Partnership with the sales team to provide consistency in service
- Document preparation/finalization for leases as it pertains to placements of policyholders in accordance with company guidelines and policies.
- Participation in our after-hours, on-call, rotation
- Other duties as assigned
Desired Skills and Experience:
- Proven experience in internet research preferred
- Must be a fast-paced, collaborative yet able to work independently, motivated self-starter with a drive to succeed.
- Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner
- Strong communication and presentation skills
- Bachelor’s Degree is ideal
- Must be able to offer and implement creative solutions in the selling process
- Excellent customer service skills
- Amenable to working nightshift
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary (Php30,000)
- An additional allowance of Php2,000
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual salary appraisal
- Annual leaves
- HMO benefit
- Wellness program
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings