We are seeking a knowledgeable and efficient Customer Service Representative to join our team. This role is crucial in liaising with clients and team members, requiring a deep understanding of real estate processes, water testing, and our range of services.
Key Duties and Responsibilities:
- Real Estate Transaction Support:
- Understand and explain real estate terms like due diligence periods and functioning as intended.
- Navigate the roles and relationships between real estate agents (buyers and sellers), buyers, sellers, and home inspectors.
- Technical Knowledge:
- Gain proficiency in water testing terminology and key practices in plumbing, septic, and well services.
- Provide accurate information and guidance to clients regarding our services.
- Communication:
- Communicate effectively in well-spoken English.
- Proficiently use email and text for professional communication.
- Geographical Understanding:
- Utilize Google Maps and other tools to understand and explain the geography of our service area.
- Assist in scheduling and routing service appointments efficiently.
- Data Management:
- Competently use a computer for various tasks, including data entry.
- Familiarity with Zoho CRM or the ability to quickly learn its functionalities.
- Independence and Trust:
- Work independently, managing time and tasks effectively.
- Uphold the company’s values of trust and integrity in all interactions.
Desired Skills and Experience:
- Experience in customer service, preferably in real estate or related fields.
- Strong understanding of, or ability to quickly learn, real estate terminology and processes.
- Excellent verbal and written communication skills in English.
- Proficient in using computers, Google Maps, and CRM software (Zoho).
- Ability to work independently with minimal supervision.
- High school diploma or equivalent; further education or certification in customer service or real estate is a plus.
Additional Skills/Qualities to Consider:
- Problem-solving skills: Ability to handle and resolve customer inquiries effectively.
- Attention to detail: Ensure all client information is accurately captured and processed.
- Adaptability: Comfortable working in a fast-paced, evolving environment.
- Cultural awareness: Understanding of cultural nuances in a remote, international work setting.
Why Remotify?
Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.
We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.
Here are the perks of working with us:
- Competitive salary
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings
We are looking for a Global CEO Managing Assistant. This role is to provide key executive support responsible for providing comprehensive administrative and strategic assistance to the Chief Executive Officer (CEO) of a multinational organization. This position requires exceptional organizational skills, a high level of confidentiality, and the ability to handle complex tasks in a fast-paced global environment.
Key Duties and Responsibilities:
- Act as the primary point of contact between the CEO and internal/external stakeholders.
- Manage the CEO’s calendar, appointments, and travel arrangements, ensuring efficient use of their time.
- Collaborate closely with other businesses (B2Bs), forming strategic partnerships to achieve mutual goals. This can involve negotiations, contract agreements, and relationship building.
- Analyze data related to B2B transactions, customer behavior, and market trends. Use data-driven insights to make informed business decisions and optimize strategies for engaging with other companies and corporate client
- Establishing effective communication channels such as using tools like email, instant messaging, video conferencing, and project management software to facilitate seamless communication among the teams.
- Analyzing, refining, and improving existing business processes to enhance efficiency, productivity, and overall performance within an organization.
- Prepare and organize materials for meetings, conferences, and presentations.
- Handle sensitive and confidential information with discretion.
Desired Skills and Experience:
- Completed Bachelor's or Master's degree from an accredited institution in any other related field.
- Should possess at least 5 years of work experience in Executive Support or Operational management in an IT industry
- Should have experience in
- B2B
- Business process optimization
- Exposure to the Open Source/Linux Centric Software Stack or a technical background related to foreign trade is a big advantage.
- Possesses a strong personality, assertiveness, and the ability to summarize information and report concisely and succinctly.
- Structured, independent, and self-motivated working and driving solutions or established work instructions
- Ability to perform under pressure
- Certification or training in project management, international business, or related fields is a plus.
- Amenable to full-time work in the Central European Time (CET) timezone with flexibility.
Professional Competency and Focus:
The Global CEO Managing Assistant plays a pivotal role in ensuring the CEO’s effectiveness and productivity, allowing the organization to achieve its strategic objectives.This role demands a highly skilled, proactive, and resourceful professional capable of navigating the complexities of global business operations while maintaining the utmost professionalism and confidentiality.
Why Remotify?
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary
- I.N.S.P.I.R.E program that will help you build personal and professional character
- Entry into a collegial, modern, and supportive working atmosphere at a market leader
- Flexible working hours and remote working opportunities
- Flat hierarchies
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual salary appraisal
- Annual leave
- HMO benefit
- Work-from-home set-up
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings