The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist with ad-hoc requests from customers and work to provide resolution in an efficient, timely manner.

Key Duties and Responsibilities:

• Maintain operational status of production data feeds and systems
• Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues.
• Formulate well-documented descriptions of issues requiring code modifications and help to coordinate resolutions of issues
• Improve resolution times and technical understanding by proactively researching and contributing to the knowledge base.
• Actively identify areas of improvement and follow through to completion of enhancement.
• Manage data feed alerting, automate processes, and continually build customer technical contact lists.
• Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems.
• Daily and weekly on-call responsibilities.

Desired Skills and Experience:

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused.
• Ability to evaluate and solve complex problems and issues.
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
• Take pride in delivering quality data that meets the client and end-user’s needs
• Demonstrated ability to work well on a diverse team
• Knowledge of network connectivity and security principles (SFTP, VPN, TCP/IP, whitelisting, certificates, etc.) preferred

Education and/or Experience:

• Understanding of Healthcare Integrations via experience or education, plus
• Healthcare IT experience a plus
• Quality assurance experience with public health feeds preferred
• Experience with JavaScript, XML
• Experience with Microsoft Office, especially Excel

Why Remotify?

Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.

Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.

We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future.  In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.

We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.

Here are the perks of working with us:

• Competitive salary 
• I.N.S.P.I.R.E program that will help you build personal and professional character
• A payroll system that assures on-time payments at all times
• SSS, Philhealth, and Pag-ibig
• 13th Month Pay
• Paid local holidays
• Paid incentive leave

If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.

You may also review our other job openings

We are looking for a Linux System Administrator. We will train you for this position. The key roles are to support LANs, WANs, network segments, Internet, and intranet systems, Maintain the integrity of the network, server deployment, and security, and maintain network and system security. The candidate needs to be exceptionally talented, bright and driven. Razor-sharp eyes for detail, and determined to meet high standards.

Key Duties and Responsibilities:

• Support LANs, WANs, network segments, Internet, and intranet systems.
• Ensure the design of the system allows all components to work properly together.
• Make recommendations for future upgrades.
• Maintain network and system security.
• Troubleshoot problems reported by users and analyze and isolate issues.
• Monitor networks to ensure security.
• Evaluate and modify the system’s performance.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Maintain the integrity of the network, server deployment, and security.
• Ensure network connectivity throughout a   company’s   LAN/WAN infrastructure is on par with technical considerations.
• Design and deploy networks; Maintain network servers such as file servers, and VPN gateways.
• Perform network address assignment.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Administer servers,   laptop and desktop computers,   printers,   routers, switches,   firewalls,   phones,   company mobile phones,   smartphones, software deployment, security updates, and patches.

Desired Skills and Experience:

Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.

With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.

Why Remotify?

Here are the perks of working with us:

If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.

You may also review our other job openings

We are looking for a Java Developer. We will train you for this position. The key roles are contributing and taking part in software and architectural development, developing well-designed, efficient, and testable code, and recommending changes to improve established java application processes. The candidate needs to be exceptionally talented, bright and driven. Razor-sharp eyes for detail, and determined to meet high standards.

Key Duties and Responsibilities:

• Contributing and taking part in software and architectural development.
• Developing well-designed, efficient, and testable code.
• Conducting software analysis, programming, testing, and debugging.
• Troubleshooting and resolving reported issues and replying to requests on time.
• Preparing and producing releases of software components.
• Producing detailed software design documentation.
• Improving the code quality by implementing best practices.
• Recommending changes to improve established java application processes.

Desired Skills and Experience:

Why Remotify?

Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.

With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.

Here are the perks of working with us:

• Competitive salary (Php 80,000.00 to Php 100,000.00)
• I.N.S.P.I.R.E program that will help you build personal and professional character
• Entry into a collegial, modern, and supportive working atmosphere at a market leader
• Flexible working hours and remote working opportunities
• Flat hierarchies
• A payroll system that assures on-time payments at all times
• SSS, Philhealth, and Pag-ibig
• 13th Month Pay
• Paid local holidays
• Annual leave ( Vacation and Sick leaves)
• Annual salary appraisal
• HMO benefit
• Work-from-home set-up

If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.

You may also review our other job openings