We are looking for a skilled and experienced Chatbot Expert/Specialist who will create and develop applications that automate customer service or other communication processes and integrate them with the organization’s current business operations. You need to understand the customer/buyer’s journey and have extensive knowledge of UX.
Key Duties and Responsibilities
- Create data modeling by designing engaging conversations that promoted great UX
- Generate content for responses that are consistent, recognizable, and relevant as the character comes to life.
- Designs programs that use Artificial Intelligence in communicating with humans via text or audio.
- Develop chatbot dialogue that interacts and communicates with customers in a variety of scenarios.
- Use experience in programming using Artificial Intelligence and advanced technologies.
- Conduct sprint analysis of Chatbots regularly and create reports based on the findings.
- Conduct testing and debugging of applications for maintenance review.
- Performs\ troubleshooting and technical support on Chatbot concerns.
- Create, review, and simplify code for program enhancements.
- Apply data analytics techniques to further analyze and improve chat logs and user feedback for the improvement of coverage rate and customer satisfaction.
- Identify areas for improvement and creation of recommendations for the enhancement of chatbot performance.
Desired Skills and Experience
- Bachelor’s degree in Information Technology, Programming, and other related courses.
- At least two (2) years of relevant experience in the development of Chatbot programming or Artificial Intelligence.
- Extensive knowledge in Machine Learning, Artificial Intelligence, and NLP.
- Familiarity with the platforms allows them to enhance the chatbot quality.
- Experience in project management is a plus.
- Experience in working with established AI platforms such as Microsoft Azure Cognitive Services and others.
- In-depth understanding of customer experience and journey.
- Ability to work in a team and collaborate with other employees.
- Positive attitude and great problem-solving skills.
Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.
With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.
Here are the perks of working with us:
- Competitive salary
- Awesome culture of permanent work from home set-up
- I.N.S.P.I.R.E program that will help you build personal and professional character.
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Paid incentive leave
- Annual salary appraisal
- Healthcare (HMO)*
*dependent on employer compensation and benefits offered
This is a remote role that most of our clients are looking to hire. By applying below, you are expressing your interest in the role and would like to be contacted by our HR Team when an immediate vacant position is available.