We are looking for a Customer Support Specialist. We will train you for this position. The key roles are to give 1st level of support to customers, handle inquiries and proactively manage customer relationships. The candidate needs to be exceptional in customer support, adaptability, clear communication, and problem-solving skills. 

Key Duties and Responsibilities:

• Demonstrate tact and sensitivity in customer communication
• From initial customer inquiries
• To maintain long-lasting relationships
• Be responsible for 1st level of support of our US customers (covering Timezone UTC -6)
• Daily tasks include
  • Ticket handling
  • Taking over a "real" chat function
  • Mass master data maintenance of a webshop
  • Creation and maintenance of a personal customer knowledge base
• Proactively manage customers' relationship

Desired Skills and Requirements:

• Bachelor's or Master's degree from an accredited institution in a related field
• At least 3 years of work experience in customer support and remote work
• Experience with
  • ERP System
  • Ticketing system (Odoo would be a plus)
  • Customer support with IT-background
• Exposure to customs procedures/foreign trade and interest in global manufacturing processes and regulatory requirements would be a plus

Why Remotify?

Remotify focuses on putting Filipino talents in the spotlight in the global workforce scene. We are an Employer of Record in the Philippines and we enable small to medium businesses across the world to scale their teams securely and cost-effectively through remote outsourcing. Through our services, we ensure that every remote employee enjoys the social benefits the law provides while receiving internationally competitive salaries.

With Remotify, you will have the opportunity to work directly with international businesses while having an employee contract bound in the Philippines, social benefits, and tax contributions, through us. As you work internationally from your home, you have a local HR to help you with local labor compliance. We have created a community of Filipino Remote workers who value the flexibility of remote work while enjoying the togetherness a great virtual workplace brings both professionally and personally.

Here are the perks of working with us:

• Competitive salary (Php 40,000 - 45,000)
• I.N.S.P.I.R.E program that will help you build personal and professional character
• Entry into a collegial, modern, and supportive working atmosphere at a market leader
• Flexible working hours and remote working opportunities
• Flat hierarchies
• A payroll system that assures on-time payments at all times
• SSS, Philhealth, and Pag-ibig
• 13th Month Pay
• Paid local holidays
• Annual leave 
• HMO benefit
• Work-from-home set-up

If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.

You may also review our other job openings