We are seeking a knowledgeable and efficient Customer Service Representative to join our team. This role is crucial in liaising with clients and team members, requiring a deep understanding of real estate processes, water testing, and our range of services.
Key Duties and Responsibilities:
- Real Estate Transaction Support:
- Understand and explain real estate terms like due diligence periods and functioning as intended.
- Navigate the roles and relationships between real estate agents (buyers and sellers), buyers, sellers, and home inspectors.
- Technical Knowledge:
- Gain proficiency in water testing terminology and key practices in plumbing, septic, and well services.
- Provide accurate information and guidance to clients regarding our services.
- Communicate effectively in well-spoken English.
- Proficiently use email and text for professional communication.
- Geographical Understanding:
- Utilize Google Maps and other tools to understand and explain the geography of our service area.
- Assist in scheduling and routing service appointments efficiently.
- Data Management:
- Competently use a computer for various tasks, including data entry.
- Familiarity with Zoho CRM or the ability to quickly learn its functionalities.
- Independence and Trust:
- Work independently, managing time and tasks effectively.
- Uphold the company’s values of trust and integrity in all interactions.
Desired Skills and Experience:
- Experience in customer service, preferably in real estate or related fields.
- Strong understanding of, or ability to quickly learn, real estate terminology and processes.
- Excellent verbal and written communication skills in English.
- Proficient in using computers, Google Maps, and CRM software (Zoho).
- Ability to work independently with minimal supervision.
- High school diploma or equivalent; further education or certification in customer service or real estate is a plus.
Additional Skills/Qualities to Consider:
- Problem-solving skills: Ability to handle and resolve customer inquiries effectively.
- Attention to detail: Ensure all client information is accurately captured and processed.
- Adaptability: Comfortable working in a fast-paced, evolving environment.
- Cultural awareness: Understanding of cultural nuances in a remote, international work setting.
Remotify is an Employer of Record solution that enables freedom and security for businesses and employees, because we want to make remote outsourcing simply excellent, cost-effective and sustainable for all.
Created by people who value people, Remotify is a certified Great Place to Work® organization. We are good for businesses; good for employees; and good for the Philippines.
We are big believers of Filipino talent and making a name for it all over the world. By making our talent more accessible to global businesses, we’re helping to boost the economy of the Philippines—today and in the future. In addition, for every employee we hire, we give a portion of our revenue to SOS Children’s Village—a non-profit which cares for underprivileged children in the Philippines, from cradle to career.
We are committed to making a positive change to the future of remote work. One business Remotified, one job opportunity created, and one child helped at a time.
Here are the perks of working with us:
- Competitive salary
- I.N.S.P.I.R.E program that will help you build personal and professional character
- A payroll system that assures on-time payments at all times
- SSS, Philhealth, and Pag-ibig
- 13th Month Pay
- Paid local holidays
- Annual leaves
If you are the one we're looking for, send us your application now. All shortlisted applicants will receive an email from our HR for the next steps of your recruitment process.
You may also review our other job openings